How to Update Zendesk Chat Routing for Automatic Assignments
(Admin permissions are needed for this function)
1. Launch Zendesk Chat page. https://proximity.zendesk.com/chat/agent#home
2. Navigate to "Settings" and select "Routing" on the left hand side.
3. Set Chat Routing to "Assigned" and save changes.
4. A prompt should appear regarding the changes. Select option to save changes.