Submitting Tickets (Support) | CC'ing Operations & Colleagues

Teresa -

Hi Teachers,

By now; we've probably heard to use the support channels provided below opposed to emailing us directly for support. if not; now you have as this is still Proximity Learning policy. For us late adopters sticking to email with interest in CC'ing certain recipients and/or are stuck in our old ways:

  • We've enabled a CC field when submitting tickets. Feel free to copy any member from operations (Myken, Charlotte, Diana, Keith, Eli, Marcel, etc.) or your colleagues to keep all parties in sync 



*Must be signed-in to Help Center for the CC field to populate*


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